Terms of sale and use :

Last published on April 21st 2022

This Internet site, www.rogerhogue.com, as well as its content, are the exclusive property of Les Contrôles Roger Hogue Québec Inc. (hereinafter referred to as "CRH"). As a user, you must always comply with the terms of use described below. A careful reading of the operating conditions is strongly recommended. In order for you to verify whether any changes have been made to the Terms of Use since your last visit, the date of the last changes is always at the top of this statement.

Please note that the various terms of use may be modified by CRH at any time without notice. By accessing and using this website, you agree to these terms of use and any changes made to them. By accepting these terms and conditions, you agree to comply with all terms and conditions of use of the website and to comply with all applicable laws. You also agree not to harm CRH, its customers, and related persons at any time and in any way.

1. INTELLECTUAL PROPERTY

This website and its content, including, but not limited to, all images, videos, texts and logos, are the exclusive property of CRH and are protected under applicable copyright and intellectual property legislation (the "Content"). You may not modify, copy, transmit, reproduce, transfer, print, download, archive, manipulate, distribute, display, publish, sell or otherwise distribute, in whole or in part, the Content, regardless of the medium chosen to perform any of these operations (paper, computer, etc.), without CRH's prior written consent. However, this does not prevent you from consulting or printing one or more pages of this website for exclusively personal and non-commercial purposes, it being understood that you must comply with and respect these terms of use at all times.

The trademarks, service marks and logos (the "Trademarks") used and displayed on this site are registered and unregistered trademarks owned by CRH and/or third parties. Nothing contained on this site shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark contained herein without the prior written permission of its owner.

2. LINKS TO THIRD PARTY WEBSITES

This website contains and/or may contain links to websites owned by third parties. These links are provided for information purposes only and to facilitate your navigation on the Web. CRH does not assume any responsibility or control for the content of these third-party websites and the way they collect, use or otherwise process your personal information.

CRH does not in any way endorse third party websites and their content. Unless otherwise indicated, the Internet sites linked to the www.rogerhogue.com site and the respective owners of these third-party sites are completely independent of CRH and these links should under no circumstances be construed as constituting an affiliation with their respective owners, nor is CRH authorized to use any trade name, trademark, logo, legal or official seal or copyright symbol that may appear on them.

3. PRODUCTS

The products presented on this website are offered for sale by CRH in Canada only and the prices indicated are in Canadian dollars. These prices may be modified at any time by CRH without notice. Product availability is not guaranteed and may vary from time to time and some products may not even be available or may even be deleted at any time.

Although CRH strives to provide the most accurate information possible about its products, it cannot guarantee the reliability and accuracy of the products and product descriptions found on this website (including price, product photos, product colours, etc.). Indeed, the information and descriptions are provided for information purposes only and may not fully reflect reality. CRH assumes no responsibility for any errors or omissions in product descriptions or other product information published on this website. CRH may modify, delete or otherwise alter, from time to time, at its sole discretion and without notice, the information published on this website.

With respect to the tips and advice provided on this website, CRH assumes no responsibility for any such information that is deemed inaccurate, erroneous or incomplete. CRH assumes no responsibility for any damage, material or physical, direct or indirect, that may result, directly or indirectly, from the tips, advice or other information published on this website.

4. EXCLUSION OF LIABILITY

Exclusion of warranties and disclaimer of liability. Except as expressly agreed between you and CRH, CRH makes no representation as to the suitability of the information or products presented on this site for any purpose whatsoever. All such information and products are provided by CRH "as is" and "as is" without any express or implied warranty. CRH expressly declares that it does not grant any guarantee relating to the information and products on this site, in particular implicit guarantee of marketability, suitability for a particular purpose, title and non-infringement. CRH also declines all responsibility for any errors or omissions in the information on this site, for any measures taken or not taken by the user in connection with this site, for any damage caused to the user's computer or data, or for any other damage suffered by the user in connection with this site. The use of this site is at the user's own risk. In no event shall CRH, its affiliates and agents be liable for any direct or indirect, exemplary, special or consequential damages arising out of the use of this site, the information or products contained herein, any delay in use or inability to use it, or otherwise related to this site, whether in contract, civil, tort, strict or otherwise, even if notified of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain implied warranties or the exclusion or limitation of damages, so some users may not be affected by the above exclusion.

The disclaimers and limitations of damages contained herein shall apply notwithstanding the form of the action, whether based on contractual liability, warranty, tort, quasi-delict, strict liability, negligence or other tort, and shall survive a fundamental breach or breaches, breach of the fundamental purpose of the contract or breach of an exclusive remedy.

As previously mentioned, CRH assumes no responsibility for the information published on this website and makes no warranty as to its reliability or accuracy. In particular, no warranty as to the suitability or quantity of the products or any warranty of merchantability of the products is given by this website. CRH does not assume in any way the warranties granted by the manufacturers, whether for products sold on this website or sold in stores.

Any user of this website who holds a customer profile is responsible for protecting their own customer profile. CRH takes the necessary measures to ensure that the customer profiles of users of its website are protected, in particular by securing access to the profile with a password. However, it is the strict responsibility of users to protect, in particular, their password as well as the security and access to their customer profile; CRH assumes no responsibility to this effect. 

Any damage that may result, directly or indirectly, from the use or inability to use this website (including, but not limited to, any damage, direct or indirect, to a computer or other electronic device or to data stored from time to time on such computer or electronic device, loss of profits or savings, special, consequential, incidental, punitive or other damages) shall not be attributable in any way to CRH, which shall not be liable in this regard. This exclusion shall apply even if CRH, its agents, directors, employees or servants are informed that such damage is possible. By using the www.rogerhogue.com website, the user accepts and declares that such use is at his own risk.

Notwithstanding the foregoing, this provision does not limit the rights you may have as a consumer under any law of public order.

5. QUOTATIONS AND PRICES

Any quotations, submissions, estimates issued by CRH to the Client do not constitute an offer to sell or contract but rather an invitation to place an order. A transaction is deemed to have been concluded only when CRH accepts the Customer's purchase order; however, CRH reserves the right to refuse a purchase order, in whole or in part, for any reason. Unless otherwise expressly agreed in writing by CRH, prices are subject to change without notice and products will be invoiced at the current price on the delivery date. Typographical and clerical errors may be corrected and the supply of products in stock depends on their availability at the time of acceptance of the order. In addition, without limiting the foregoing, CRH expressly reserves the right to modify prices according to fluctuations in quantities or market conditions.

6. TAXES

The Customer shall pay all taxes, duties and other charges imposed by any government agency with respect to this Agreement. These taxes, duties and other charges are not included in the price of the products and services and will be added to the amounts due by the Customer. The Client declares itself liable and will indemnify CRH for any additional taxes or penalties required by the tax authorities, as well as for any legal costs incurred by CRH as a result of incorrect tax information provided by the Client.

7. CANCELLATIONS

The Client may not cancel an order form accepted by CRH without prior written authorization from CRH. In addition, the Client agrees to indemnify CRH for any loss resulting from such cancellation and to reimburse CRH for expenses resulting from the cancellation.

8. DIFFERENCES BETWEEN THE PURCHASE ORDER AND THE DELIVERED GOODS

After receiving the goods, the Customer has 48 working hours to report any problem between the products received and what has been invoiced.

9. OWNERSHIP AND RISK OF LOSS

All shipments made by the Customer's carrier will be FREE ON BOARD POINT OF EXPEDITION (F.O.B), unless otherwise expressly provided in writing by CRH. The risk of loss shall pass to the Customer from the point of shipment. CRH will retain all rights, title and interest in the products until the Customer has paid for the entire merchandise. The Client agrees to defend and indemnify CRH for any loss resulting from any claim, suit or demand affecting the rights, titles and interests relating to CRH's products, while the Client bears the risk thereof.

10. DELIVERY, SHIPMENT OR SERVICE

Any delivery, shipment or service date is for information purposes only and is not guaranteed; however, reasonable commercial efforts will be made to meet the estimated delivery, shipment or service dates. CRH accepts no responsibility for any delay in delivery, shipment or service on its part. Partial or pro rata deliveries, shipments or services will be accepted by the Client and CRH will not be held liable in the event of inability to execute the order in full.

11. LIQUIDATIONS, REDUCED PRICES, DISCOUNTS

The price of the liquidations posted on the www.rogerhogue.com website is limited to the available quantities. 

12. RETURN POLICY AND WARRANTY

In the event of a defect in the product, only the manufacturer's warranty applies.

TERMS

CRH accepts returns of products if these returns are made within 10 days of the date of purchase indicated on your invoice and that the following cumulative conditions are met:

1) as mentioned, returns of products must be made within a period of 10 days from the date of your purchase;
2) a return charge may be claimed when you apply for a refund (these charges will be mentioned to you if applicable);
3) no return will be accepted without first having our authorization number;
4) the product must be intact and not have been used or installed;
5) the product must be returned in its original packaging and this packaging must be intact;
6) an original copy of the invoice must be given to CRH when returning a product to prove your purchase and the date of it;
7) delivery charges are not refundable upon a product return, whether it is a refund, an exchange or a warranty.

If you request a refund rather than an exchange, in the cases that allow it and if each of the conditions mentioned above are respected, CRH will refund the amount corresponding to the returned products according to the method of payment used at the time of the purchase.

EXCLUSIONS

CRH excludes certain products from its return policy: the products thus excluded cannot be returned, refunded or exchanged.
Excluded from CRH's Return Policy:

-Electronic and electrical components.
-Products that are cut or otherwise modified at retail.
-Products ordered especially for you (special orders).
-Customized products.
-Products in liquidation or in final sale.
-Any product that has already been used or installed.

OVER-THE-COUNTER PURCHASES

For over-the-counter purchases, you can go directly to our Quebec City branch within 10 days of your purchase to complete your product return, subject to all of the above conditions. Note that for products purchased in store, only returns in person are allowed (no return by courier).

13. PRIVACY POLICY

This website is governed by CRH's Privacy Policy which can be found at www.rogerhogue.com under "Privacy". We invite you to read the policy before using this website.